Privacy Policy

At Creative Digital (ABN 29 650 058 996) (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal information remains secure. This privacy policy (“Privacy Policy”) explains how we handle your personal information and the measures we take to safeguard it. Should you have any questions or require further information, please don’t hesitate to contact us.

This Privacy Policy forms part of our Terms of Use and is governed by the terms outlined on this website.

Our Commitment to Your Privacy

  • We will never sell, rent, or share your personal information, including your email address, to third parties for marketing purposes.
  • We will not publicly disclose your email address or any other personal details unless you’ve consented to it.

Australian Privacy Principles

We comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and adhere to the Australian Privacy Principles (APPs) set out within. These principles govern the collection, handling, and disclosure of personal information.

What is “Personal Information”?

Personal information refers to any details that can be used to identify an individual, such as:

  • Your name, contact details, and date of birth
  • Your postal addresses, phone numbers, and email addresses
  • Payment details such as credit card or bank account information for transactions
  • Information provided during account creation or user profile updates
  • Your preferences and passwords for accessing our website or services
  • Any information you share with us directly

Payment Information

When making purchases through our website, payments are processed securely by third-party payment gateways. Unless explicitly agreed upon, we do not have access to sensitive payment information, other than what is required to complete the transaction (e.g., name, email address, and billing information).

How We Collect Your Personal Information

We collect personal information necessary for the purpose of providing digital marketing services, including:

  • Creating an account or profile on our website
  • Completing purchases or transactions
  • Providing feedback or engaging with our services (e.g., forum posts, reviews, comments)
  • Submitting forms or contacting us through email or phone
  • Participating in surveys, promotions, or marketing activities

IP Addresses and Cookies

We may collect IP addresses to manage and secure our website services, as well as enhance user experience. Cookies are also used to personalise your experience. Cookies are small text files stored on your device to recognise your preferences and improve the functionality of the site. You can adjust your browser settings to block cookies if desired, though doing so may affect the functionality of our website.

Third-Party Cookies

We may use third-party cookies for various services, including:

  • Google Analytics for website usage analysis
  • Advertising services like Google Ads and Facebook Ads for targeted marketing
  • Social media platforms (e.g., Facebook, Twitter) for integrating social features

These cookies may collect information about your behavior on our site and elsewhere, helping us tailor content and advertisements to your interests. You can manage these settings through your Google or Facebook preferences.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To verify your identity and process orders
  • To deliver services or products to you
  • To respond to inquiries or requests
  • To improve our products, services, and website functionality
  • To send promotional materials or special offers (you can opt out at any time)

Sharing Your Information

To deliver our services, we may need to share your personal information with trusted third-party service providers, including:

  • Payment processors, delivery services, and customer support teams
  • IT service providers and marketing agencies
  • Legal or regulatory authorities when required by law

Your Rights to Access and Control Your Information

You have the right to request access to the personal information we hold about you. We will provide this information upon request, subject to any applicable legal exceptions. You may also request that we update, correct, or delete your personal information.

Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access or misuse. Your data is stored securely on our systems, and we use encryption and other safeguards to protect sensitive information.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect as soon as it is published. We encourage you to review this policy regularly.

Contact Us

For any questions or concerns about your personal information or this Privacy Policy, please contact us at:

  • Email: info@creatovedigital.net.au